Shipping Details

We do not ship outside the USA - NO EXCEPTIONS. All orders ship via UPS or USPS. Shipping method is determined primarily by weight. Most orders ship via Priority Mail which takes about 2-3 business days to reach anywhere in the continental United States. Orders weighing over 2.5 lbs. will usually, but not always ship via UPS Ground. All orders containing pepper spray must ship via UPS Ground or Parcel Post. If you need to specify a particular method of delivery, you must email us before placing your order. If we are available and have stock, we can usually accommodate express deliveries. Most orders ship within 3 business days, but we do not guarantee shipping and delivery times, so if you have a specific requirement please email us at store@secureselfdefense.com

ALL Orders Over $50 Ship Free via Standard UPS Ground or USPS!

(Some products cannot be expedited, where noted on product information page)

EXPEDITED SHIPPING OPTIONS
 
2-Day and Next-Day orders must be received before 11:00am EST in order to ensure on time delivery. All 2-day and Next-Day orders must ship to a physical address (no PO boxes). Overnight and second day shipping options are subject to UPS pickup cycles and business day limitations. For example, if you place an order on Wednesday evening and specify second day shipping, it will not arrive at its destination until the following Monday. In this example, the next available UPS departure is on Thursday evening, and the second day falls on a weekend. The following Monday is the second day in UPS service terms.

Business Shipping Addresses

If you are using a business address, be sure to include the name of the business, the floor, suite number, or any other information that may be required. We use the shipping address you provide exactly as you type it. If your order is returned to us as a result of an incorrect shipping address, you will be billed for the cost of reshipping. Please use care when entering your shipping information, and double check the address before you submit your order.

Out of Stock Items

We do our best to remove out of stock items from our website. In the event that an item you ordered is found to be out of stock we will notify you, and ship your item as soon as it arrives. If the item is no longer available, we will refund the purchase price plus the difference in the shipping charges, if any, after the item is deducted.

Return Details

Our products are 100% guaranteed to be free from manufacturing defects. Should you receive a defective item, contact us following the Return Procedure below, and we will replace it at no additional charge. If you are dissatisfied with your purchase, or wish to return your order for any other reason, we will refund the full purchase price less our original shipping and handling charge which is non-refundable. If items returned for refund are missing parts or open package or if the items have been abused or taken apart the return may be refused or a 25% restocking fee may apply.

TASER PRODUCTS - IMPORTANT

TASER Guns and TASER Air Cartridges come packaged in sealed plastic retail packaging. Once this packaging is cut open, the TASER product will be ineligible for return. If you fail the backgound check when attempting to register your TASER and you have already cut open the packaging you cannot return the TASER. IF YOU CANNOT PASS A CRIMINAL BACKGROUND CHECK DO NOT ORDER A TASER! If you do not like the color, size, weight, etc., or if you simply change your mind, we can approve your return as long as the plastic packaging has not been opened or damaged. Returns require prior authorization and any refunds issued will be less our shipping and handling cost for the order EVEN IF YOU RECEIVED THE SHIPPING FOR FREE. A 25% restocking fee may apply.

Once you have registered your TASER and received your activation code all defect issues should be handled directly through TASER International.

Return Procedure

You must notify us by email within 30 day of receiving your order, describing the reason for the return. If your item is approved for return, we will issue a Return Merchandise Authorization (RMA) number and full instructions for returning the order to us. No returns will be accepted without an RMA number. The customer will be responsible for all costs involved in returning the order to us including, but not limited to packaging, shipping, delivery confirmation, and insurance. We strongly recommend that you track and insure your return. If items are lost, stolen, or damaged before we receive them, you will not receive your refund.

Non-Refundable Items

Computer software devices
Camera Detectors
Bug Detectors
GPS Tracking Devices both Real-Time and Historical
Pepper Spray (Unless still in sealed packaging)
Taser Products(Unless still in sealed packaging)